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FAQ

How does Fixstay actually work?

At Fixstay, we believe that booking a hotel should be a quick, easy stress-free experience, so we decided to create a website where we hand-pick the best hotels, and create exclusive offers available only to our members. Our rates are the best you'll find online during our sale, that's our guarantee.

It's worth noting that, although all of our prices are lower than anywhere else online during a flash sale, the availability of our lowest advertised rates may be limited.

By hand-picking hotels and holidays for our members, Fixstay acts as an agent for the suppliers, tour operators and hotels featured on the site.

Why book with us?

Because we offer the easiest and quickest way of booking your hotel reservation. We also provide the best available rates.

No vouchers to redeem, no fuss - you pick the dates you stay before you pay.

We also try to make sure that all of our members see the value of booking with us. All of our offers are hand-picked by our team of travel experts, and we always try and secure little extras, like room upgrades, spa treatments or discounts, welcome gifts or even evening meals and cream teas - anything to make your stay extra special.

Are you selling discount vouchers?

We DO NOT sell vouchers. We enable our members to book the nights they want to stay at a rate exclusive to them. There are no vouchers to redeem, because turning up to a five-star hotel for a romantic weekend with a voucher doesn’t sound quite right to us...

The Fixstay Price Guarantee

What is our Price Guarantee

Our contracting team works hard hand-picking some fabulous deals, and our offers are the lowest you will find on the open market during our period of sale. 

If we were to ever see a lower price, we'd immediately cancel the sale and either push for better discounts and extras for our members (like champagne on arrival, a room upgrade or a three-course meal) if we were to feature that hotel or holiday again, or just drop the deal altogether.

What happens if I find the same offer cheaper elsewhere?

It's up to us to make sure that this never happens - and luckily it hasn't, so far. But, should you find a price elsewhere that has sneaked under our radar, please contact us on office@fixstay.com and we'll remove the offer from our site and renegotiate with our supplier.

What do I get?

What do I get when I join?

We offer our members discounts of up to 70% on hand-picked boutique hotels and luxury holidays. If it's for sale on Fixstay, you won't find it cheaper anywhere else while we sell it - that’s our guarantee.

How often will you send me emails?

We’ll send you an e-mail with our new offers each working day of the week.

Our offers - the small print…

What is my relationship as a customer with Fixstay once I’ve booked?

Fixstay is a travel agent, hand-picking and showcasing unbeatable and exclusive deals for its members. Once a customer has made a booking on Fixstay, the customer has effectively entered a contract with the hotel or supplier with which the booking was made. Why? Well, Fixstay is selling the hotel or tour operator’s product, and therefore it is up to the hotel, tour operator or supplier in question to ensure the customer gets what they paid for.

What if I have a complaint while I’m away?

If you’re unhappy with any aspect of your hotel or holiday and you feel the experience you bought is/was not up to scratch - be it your room, the service, the food or the cleanliness - please take this issue up with the hotel management, your tour operator or resort representative. They will be able to deal with any issue you may have there and then, and we will assist you as much as possible in getting a resolution.

In massively rare cases, a customer may feel that the hotel or holiday is/was not as advertised by us - essentially, you didn’t feel you received what you bought - again, immediately notify the hotel management, your tour operator or resort representative in the first instance for a speedy resolution. However, please also contact us on office@fixstay.com We’re here to make booking luxury travel a truly enjoyable experience, but we also need to know if things aren’t as they should be. Your feedback is incredibly important to us.

What if my booking is changed or cancelled?

We take immense care in making sure all details, prices and information we provide is correct. Very occasionally, we may have to correct an error in a deal we’ve advertised - this may take place before you book or just after. If we have to make a change to your booking after it has been made, we will do so having informed you as soon as possible, in line with our terms and conditions. Again - this is very rare.

In very rare cases (we’re talking yeti-spotting, and the like), a supplier, tour operator or hotel may cancel a booking after it has been made on our site. This is completely out of our control, as the provider may have sold out of rooms or seats without updating us and is therefore unable to honour the booking. As we’re an agent, and your contract once you’ve booked is with the provider, we’ll support you in getting a refund or changing your dates. We (Fixstay) are not responsible for costs associated with a cancellation by the provider (for instance, you may have booked a hotel in Spain and immediately booked separate flights only for the hotel to cancel the booking) - this is why we always recommend that you buy travel insurance to cover against cancellations.

For further information about changes and cancellations, please see our terms and conditions.

The boring, but VERY important stuff

Are you a registered Travel Agent?

Yes, we’re a registered Travel Agent, by the laws in Bulgaria. We have a travel license: PK-01-7197






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